Shipping policy

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SHIPPING AND DELIVERY

All our products are shipped from Italy. Every product is carefully packaged and dispatched using reputable carriers such as UPS, SDA, and BRT. All shipments are fully trackable and require a signature upon delivery. Products remain under our responsibility until they have been delivered and signed for.

PRODUCT CATEGORIES AND SHIPPING DESTINATIONS
Our products are divided into two categories, which are subject to different shipping restrictions:

Lighting products
Due to regulatory and certification requirements, lighting products are shipped exclusively within the European Union, Switzerland, and the United Kingdom.

Non-electrical products
Non-electrical products are shipped internationally.

We reserve the right to limit or refuse shipments to certain destinations depending on the nature of the product, local regulations, or logistical constraints.

SHIPPING COSTS
Shipping costs depend on the size, weight, destination, and nature of the products and are calculated at checkout.

PRODUCT AVAILABILITY AND DISPATCH TIMES

In-stock products
Orders are generally dispatched within 3–4 business days.

Made-to-order or customized products
Production and dispatch times vary depending on the product and its specifications and may range from 2 to 10 weeks. Estimated timelines are indicated on the relevant product page, so please review this information carefully before placing an order. The applicable estimated timeline is also confirmed in the order confirmation email.

DELIVERY TIMES (AFTER DISPATCH)
The following delivery times are in addition to the dispatch times indicated above. Once dispatched, orders may take up to 7 business days to arrive within Italy, 14 business days elsewhere in Europe, and 30 business days in all other destinations, depending on customs clearance times. These delivery timeframes are estimates and are provided for guidance only.

DELIVERY AND RESPONSIBILITY
Orders are delivered to the shipping address provided during checkout. Customers are responsible for ensuring that all delivery details are correct, as we are unable to reroute shipments once they have been dispatched.

If an order is delivered to a third party, such as a gift recipient, their signature will be considered valid proof of delivery and transfer of responsibility.

Once tracking information has been provided, customers are responsible for monitoring the shipment.

If a shipment is returned to us following failed delivery attempts, additional shipping costs may apply for re-dispatch.

DELAYS AND FORCE MAJEURE
We are not liable for delays or failures to deliver caused by circumstances beyond our reasonable control, including, but not limited to, strikes, logistical disruptions, system failures, natural events, or accidents.

CUSTOMS DUTIES AND IMPORT TAXES
For deliveries outside the European Union, customers may be subject to customs duties, import taxes, or other local charges. These costs are the sole responsibility of the customer.

Customers are responsible for verifying that the ordered products can be legally imported into and used in their country.

NON-DELIVERY CLAIMS
If you do not receive your order within the estimated delivery timeframe indicated at checkout or in the order confirmation email, please contact us in writing at store@alicerosignoli.com as soon as reasonably possible so that we can assist you.